Refund & Cancellation Policy

At Uvicon Technologies, we operate on a milestone-based, fixed-price delivery model. We aim for 100% transparency before any code is written or payments are made.

1. Milestone-Based Payments

Software development is a labor-intensive engineering process. Therefore, all our projects are divided into distinct milestones (e.g., UI/UX Design, Core Architecture, Alpha Build, Production Release). Payments are invoiced and collected at the beginning of each milestone.

Once a milestone is actively in development or completed, the payment for that specific milestone is non-refundable. This covers the engineering hours and infrastructure resources already expended.

2. Project Cancellations

You retain the right to pause or cancel a project at any time. If you choose to cancel a project:

• No further milestones will be billed.
• Any pre-paid amounts for milestones that have not yet started will be fully refunded within 14 business days.
• You will receive the full source code and intellectual property for all milestones that have been completed and paid for up to the date of cancellation.

3. Maintenance & SLA Subscriptions

For ongoing maintenance contracts, server hosting, or Post-Launch SLA agreements:

• Monthly or annual subscriptions can be canceled at any time before the next billing cycle.
• We do not offer prorated refunds for mid-cycle cancellations. Your service will simply remain active until the end of the current paid billing period.

4. Delivery Delays

We strive to meet all estimated delivery dates. However, software development can occasionally experience technical delays. Delays caused by third-party API changes, delayed feedback from the client, or scope changes requested by the client do not qualify for a refund.

5. How to Request a Cancellation or Refund

To formally request a project cancellation and applicable refund, please submit a written notice to your assigned Project Manager and CC our billing department.